The average maintenance technician utilization is between 17% - 22%! Do organizations pay the Tech 20% of their hourly rate? Of course not! I always thought looking busy kept the Supervisor off my back. Those days were the longest days. I didn’t do anything, but look busy and I was exhausted when I got home. I place the blame on two groups, Maintenance Schedulers and Supervision.
Schedulers for not preparing a schedule to fill a Tech's day and Supervisors for not making sure their group is being fully utilized. World class maintenance tech utilization is 65%. I’m not suggesting we have poor employees, but I am suggesting a poorly design system that allows this to happen.
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